Return & Exchange Policy

At VapeVortexs, your satisfaction is our priority. Please review our policy below to ensure a smooth experience.

Eligibility

  • Time Frame: Returns/exchanges must be requested within 14 days of delivery.
  • Condition: Items must be unused, unopened, and in original packaging with tags.
  • Proof Required: Provide your order number or receipt.

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  • E-liquids, nicotine products, or disposable vapes (opened or unopened).
  • Coils, pods, or consumable accessories.
  • Opened/used products of any kind.
  • Clearance/sale items (unless defective).

How to Return

  1. Contact Us: Email info@vapevortexs.com within 14 days. Include your order number and reason for return.
  2. Approval: We’ll email a Return Authorization (RA) number and instructions.
  3. Ship Back: Pack the item securely, include the RA number, and mail to:
   [26-L 3rd St
Lowell, Massachusetts(MA), 01850]


Note: Return shipping costs are the customer’s responsibility unless the error is ours (e.g., wrong item sent).

Refunds & Exchanges

  • Refunds: Processed within 5–7 business days after we receive your return. Original shipping fees are non-refundable.
  • Exchanges: After approval, place a new order for the desired item (subject to availability).

Warranty Claims

Defective items may be covered under the manufacturer’s warranty. Contact the brand directly, or we can assist!

FAQ: Returns & Exchanges

FAQ

A: Email info@vapevortexs.com with photos and your order number. We’ll send a prepaid label and replace/refund it.

A: You cover costs unless we made a mistake (e.g., wrong item shipped).

A: No. All e-liquids, nicotine products, and disposables are final sale for health reasons.

A: 5–7 business days after we receive your return, plus 1–3 days for your bank to process.

A: Yes! Once your return is approved, place a new order for the item you want.

A: Email us with photos and your order number. We’ll send a replacement and prepaid return label.

A: No. All opened/used items (devices, coils, pods) are final sale for hygiene reasons.

A: Yes, with proof of purchase. Refunds will be issued as store credit.

A: Unfortunately, we can’t accept late returns. Contact us ASAP if issues arise.

A: Email us with your order and RA number. We’ll reply within 24–48 hours.

A: Warranties vary by manufacturer. Contact them directly for defects after 14 days.