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Return Policy & FAQ
May
Return & Exchange Policy
At VapeVortexs, your satisfaction is our priority. Please review our policy below to ensure a smooth experience.
Eligibility
- Time Frame: Returns/exchanges must be requested within 14 days of delivery.
- Condition: Items must be unused, unopened, and in original packaging with tags.
- Proof Required: Provide your order number or receipt.
Non-Returnable Items
For health and safety reasons, we cannot accept returns for:
- E-liquids, nicotine products, or disposable vapes (opened or unopened).
- Coils, pods, or consumable accessories.
- Opened/used products of any kind.
- Clearance/sale items (unless defective).
How to Return
- Contact Us: Email info@vapevortexs.com within 14 days. Include your order number and reason for return.
- Approval: We’ll email a Return Authorization (RA) number and instructions.
- Ship Back: Pack the item securely, include the RA number, and mail to:
[26-L 3rd St
Lowell, Massachusetts(MA), 01850]
Note: Return shipping costs are the customer’s responsibility unless the error is ours (e.g., wrong item sent).
Refunds & Exchanges
- Refunds: Processed within 5–7 business days after we receive your return. Original shipping fees are non-refundable.
- Exchanges: After approval, place a new order for the desired item (subject to availability).
Warranty Claims
Defective items may be covered under the manufacturer’s warranty. Contact the brand directly, or we can assist!
FAQ: Returns & Exchanges
Q: Can I return e-liquids if I don’t like the flavor?
A: No. All e-liquids, nicotine products, and disposables are final sale for health reasons.
Q: What if my device arrives broken?
A: Email info@vapevortexs.com with photos and your order number. We’ll send a prepaid label and replace/refund it.
Q: Who pays for return shipping?
A: You cover costs unless we made a mistake (e.g., wrong item shipped).
Q: How long do refunds take?
A: 5–7 business days after we receive your return, plus 1–3 days for your bank to process.
Q: Can I exchange an item?
A: Yes! Once your return is approved, place a new order for the item you want.
Q: What if I received the wrong item?
A: Email us with photos and your order number. We’ll send a replacement and prepaid return label.
Q: Are used products returnable?
A: No. All opened/used items (devices, coils, pods) are final sale for hygiene reasons.
Q: Can I return a gift?
A: Yes, with proof of purchase. Refunds will be issued as store credit.
Q: What if I missed the 14-day window?
A: Unfortunately, we can’t accept late returns. Contact us ASAP if issues arise.
Q: How do I check my return status?
A: Email us with your order and RA number. We’ll reply within 24–48 hours.
Q: Is my device under warranty?
A: Warranties vary by manufacturer. Contact them directly for defects after 14 days.
Contact Us
For help or questions:
- Email: info@vapevortexs.com
- Phone: [26-L 3rd St Lowell, Massachusetts(MA), 01850]
- Hours: [24/7]
Policy Updates
We may update this policy. Changes will be posted here.
Thank you for choosing VapeVortexs!
